Overview
A leading African insurance firm relied on an external claims processing provider to improve policyholder payout efficiency. However, the vendor lacked adequate cybersecurity controls, exposing sensitive customer data. When a breach occurred, customer PII was compromised, triggering fraudulent claims, regulatory penalties, financial losses, and damage to the insurer’s reputation.
The Challenge
The insurer struggled with the impact of depending on a third-party vendor whose weak cybersecurity posture made their operations vulnerable. This lack of visibility into the vendor’s security environment created a significant exposure point. When the breach unfolded, it compromised sensitive customer information, resulting in fraud, regulatory fines, and substantial financial and reputational damage for the insurer—all caused by an undetected gap in their third-party ecosystem.
The RPM Solution
Continuously monitor vendor security & compliance with real-time visibility into third-party risk exposure
Automate vendor risk assessments to identify security gaps early
Ensure compliance with data protection laws, financial reporting requirements, and governance standards
Mitigate cyber threats before they escalate by detecting vulnerabilities in vendor systems and enforcing best practices
The Results
With TrustPulse RPM, insurance organizations can prevent third-party data breaches, reduce financial and regulatory exposure, strengthen customer trust, maintain secure vendor operations, and improve efficiency through automated continuous monitoring.
