Use Case: Streamlining Third-Party Risk Management Across a Pan-African Telecom Ecosystem

Overview

Cybervergent is a comprehensive solution designed to enhance security, compliance, risk, and privacy management for organizations.

With both on-premises and cloud capabilities, it seamlessly integrates with third-party APIs, platforms, and systems.

The Cybervergent Platform helps with data protection and governance to ensure that organizations meet global regulations while maintaining operational efficiency.

The Challenge

A major pan-African telecommunications company faced immense complexity in managing its ecosystem of over 300 vendors and partners spread across multiple countries and jurisdictions. The company's traditional Third-Party Risk Management (TPRM) process was deeply flawed: highly manual, spreadsheet-based, and inconsistent across various regional offices.

This fragmentation meant the overseeing security and compliance teams were unable to continuously monitor their vendors' ever-changing security postures, leaving the organization perpetually exposed to serious risks. Furthermore, the slow, manual process was prone to delays that impacted business operations and was simply not scalable to accommodate the company’s rapid growth across the continent. This critical gap in governance meant the company could not ensure a consistent level of control over its extensive third-party risk.

The RPM Solution

Centralized Vendor Risk Assessment: Cybervergent provides a central hub for visibility, leveraging its improved Custom Framework Builder to create standardized/region-specific vendor assessment templates. We also used our AI-powered "Assess" function to automatically evaluate vendor security and compliance documentation.

Continuous Vendor Monitoring: We also configured our Monitors feature to continuously track vendor compliance and security status, with automatic alerts for any significant change in a vendor's risk posture.

Automated Governance & Reporting: Automated approval workflows were deployed for vendor onboarding and review, ensuring consistency. The platform generated customized risk reports for different stakeholder groups using Assist and maintained a comprehensive, auditable record of all vendor relationships and risk profiles.

The Results

By deploying Cybervergent RPM, the telecommunications company transformed its inefficient TPRM process into a streamlined, automated, and scalable function. The immediate impact included a 60% reduction in the time spent on vendor assessments, freeing up security teams for high-value strategic work. The company could now confidently manage risk in a highly dynamic, multi-jurisdictional environment, maintaining operational resilience and partner trust.