Overview
Cybervergent is a comprehensive solution designed to enhance security, compliance, risk, and privacy management for organizations.
With both on-premises and cloud capabilities, it seamlessly integrates with third-party APIs, platforms, and systems.
The Cybervergent Platform helps with data protection and governance to ensure that organizations meet global regulations while maintaining operational efficiency.
The Challenge
A prominent commercial bank, aiming to expand its digital services and market reach, faced intense regulatory and competitive pressure to ensure continuous, resilient operation. Their existing business continuity planning (BCP) was fragmented, untested, and inadequate for modern digital transaction volumes.
The critical challenges included:
- High Risk of Disruption: Core banking systems, payment gateways, and high-volume customer portals were vulnerable to extended downtime due to operational failures or cyber incidents.
- Regulatory Non-Compliance: The bank struggled to meet the stringent Central Bank of Nigeria (CBN) directives on operational resilience, particularly in demonstrating defined and achievable Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs).
- Lack of Assurance: Without a formal, auditable Business Continuity Management System (BCMS) like ISO 22301, the bank could not provide auditors, shareholders, or customers with confidence in its ability to recover and maintain transaction integrity during a crisis.
The Cybervergent Solution
The Cybervergent Platform's Compliance Posture Management (CPM) solution, focusing on BCMS and ISO 22301 alignment, helped the data center with:
Detailed Impact & Risk Analysis: Conduct a thorough Business Impact Analysis (BIA) focused on core banking, payments, and digital channels to identify critical service dependencies and define precise recovery needs.
Strategic Objective Setting: Establish and validate clear Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs) for all critical banking systems, ensuring documented adherence to Central Bank directives.
Integrated BCMS Implementation: Implement a tailored, ISO 22301-aligned BCMS that includes robust Incident Management protocols for immediate, effective response to major system failures across all branches and digital platforms.
Continuous Readiness & Documentation: Initiate a comprehensive, auditable training, testing, and exercise program to validate the BCMS, ensuring all documentation is ready for regulatory submission.
The Results
By leveraging Cybervergent, the financial institution transformed its resilience framework from a manual, fragmented process into an automated, auditable program. They successfully achieved full ISO 22301 certification for its critical operations, positioning them as a highly reliable partner in the market. This approach not only eliminated the risk of multi-million dollar regulatory fines but also strengthened investor confidence and secured customer trust in the stability and continuity of its digital and transactional services.
