Skip to content

Use Case: Safeguarding Patient Data Through Vendor Risk Assessments

Use Cases for Risk and Third Party Risk Management_ Healthcare

Industry

Healthcare

Challenge

A large healthcare provider used numerous third-party vendors (billing, EHR support, IT services) that handled Protected Health Information (PHI), creating high exposure to HIPAA and HITRUST violations.

Results

The organization successfully automated vendor risk assessments, ensured continuous HIPAA and HITRUST compliance across its vendor ecosystem, and protected patient trust by mitigating data storage and access risks.

Key Product

RPM

Overview

Cybervergent is a comprehensive solution designed to enhance security, compliance, risk, and privacy management for organizations.

With both on-premises and cloud capabilities, it seamlessly integrates with third-party APIs, platforms, and systems.

The Cybervergent Platform helps with data protection and governance to ensure that organizations meet global regulations while maintaining operational efficiency.

The Challenge

A major healthcare provider was struggling to manage the compliance risk introduced by its essential third-party ecosystem. Vendors responsible for everything from patient billing to electronic health records (EHR) support and specialized IT services all handled vast amounts of sensitive Protected Health Information (PHI).

In the healthcare sector, regulatory compliance is non-negotiable. The failure of just one third-party vendor to properly secure PHI could trigger a massive data breach, resulting in crippling fines under HIPAA and a catastrophic loss of patient trust. The provider's annual review process was not scaled to continuously monitor the changing security posture of these partners, leaving them perpetually exposed to risks tied to inadequate data storage and poor access controls.

The RPM Solution

The Cybervergent Platform's Risk Posture Management (RPM) solution was deployed to secure the third-party healthcare ecosystem:

Automated Regulatory Compliance: RPM automatically assesses vendor adherence to strict healthcare standards, including HIPAA and HITRUST.

Continuous PHI Risk Monitoring: The platform provides 24/7 monitoring and alerts for risks tied to third-party data storage practices and access controls, specifically for PHI.

Regular Control Assessments: RPM enforces regular, automated control assessments for all third-party IT vendors, ensuring security standards are consistently met.

The Results

Using Cybervergent RPM helped the healthcare provider gain full visibility into its vendor ecosystem. The platform instantly flagged vendors with outdated security controls and poor PHI access policies. The shift from a manual, reactive process to an automated, proactive one drastically reduced the organization’s exposure to HIPAA penalties. Most importantly, the firm could confidently demonstrate its commitment to patient data safety to regulators and patients, thereby maintaining trust and ensuring safe vendor practices across all critical operations.

Protect patient data. Build confidence. Lead securely with Cybervergent RPM.